Dear Sir,
I am writing to make a complaint about the computer which I bought on 1 March and it cost $5500 at your Mongkok store. The model number is S1354 and it is black in colour. It had proved defective after a week of use.
The color of the monitor become yellow-tone after switching it on for about 30 minutes. I had called your service centre several times and the line was busy all the time so that I could not request for the maintenance service. I was very disappointed for both your product quality and the after sale service from your company.
I would like to ask for the replacement of computer as soon as possible.
Yours faithfully,
Tina and Amy
Reply by Lily and Dennis Dear Tina and Amy, We are sorry that the computer you brought from us was unsatisfactory. We usually have a strict monitoring on our product production to ensure the high quality. Unfortunately, your computer may have somemistakesand erroron the setting due to the negligence of our technical team. On the other hand, we always try our best to provide youaall-round service. We are sorry that sometimes the hotline service is busy that we cannot not answer your call immediately, I have instructed our department to send you a new computer with same model. They will telephone you to arrange a suitable time to deliver the set.(old computer?) To make sure that the same situation will not happen, our technical team will pay more attention in checking the quality of the products. For the maintenance service, we will provide a greater response to the customers' call. We appreciate your patronage of our store and we want every transaction to be satisfactory. to show our goodwill, we are enclosing with this letter a $100 coupon that you can use with your nextpuchasefrom us. Also, we will extent the warranty of your computer for 1 year. Yours faithfully, Lily and Dennis
I am writing to make a complaint about the computer which I bought on 1 March and it cost $5500 at your Mongkok store. The model number is S1354 and it is black in colour. It had proved defective after a week of use.
The color of the monitor become yellow-tone after switching it on for about 30 minutes. I had called your service centre several times and the line was busy all the time so that I could not request for the maintenance service. I was very disappointed for both your product quality and the after sale service from your company.
I would like to ask for the replacement of computer as soon as possible.
Yours faithfully,
Tina and Amy
Reply by Lily and Dennis
Dear Tina and Amy,
We are sorry that the computer you brought from us was unsatisfactory.
We usually have a strict monitoring on our product production to ensure the high quality. Unfortunately, your computer may have some mistakes and error on the setting due to the negligence of our technical team. On the other hand, we always try our best to provide you a all-round service. We are sorry that sometimes the hotline service is busy that we cannot not answer your call immediately,
I have instructed our department to send you a new computer with same model. They will telephone you to arrange a suitable time to deliver the set. (old computer?)
To make sure that the same situation will not happen, our technical team will pay more attention in checking the quality of the products. For the maintenance service, we will provide a greater response to the customers' call. We appreciate your patronage of our store and we want every transaction to be satisfactory. to show our goodwill, we are enclosing with this letter a $100 coupon that you can use with your next puchase from us. Also, we will extent the warranty of your computer for 1 year.
Yours faithfully,
Lily and Dennis